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Support.

What to write to us about

Use this form for programme fit, your account, a guide that looks wrong, press, and partnerships. We read every message. The usual reply is within 24–48 hours on business days. If you need a document checklist or a cost figure before then, the resources and tools pages are public and do not need an account.

Programme fit and your account

Tell us the programme, the result you saw (Likely, Competitive, or Reach), and what looked off. Matches are calculated from published requirements such as GPA, language, ECTS, and APS. We can explain a result. We cannot change a university's rule or guarantee admission. For login problems, include the email on the account. For billing, include the date of the payment and whether it was Pro.

Guides, press, and partnerships

If a guide cites a fee, a deadline, or an APS step that has changed, send the page URL and the official source you checked. We update public pages from those reports. Press and speaking requests can use the same form. Institutions that want to run an official student offer should say so in the message, or apply on the partner program page. A partnership does not change match scores.

You can also email [email protected]. Refund requests for Pro and Pro Plus follow the refund policy, including the 14-day window described there. Privacy requests, including export and deletion, are described in the privacy policy and can be started from account settings once you are signed in.